Skills for Work include:

-Understanding the business: understanding how the individual job fits into the organisation as a whole; recognizing needs (of customers, for example); judging risks, innovating, and contributing to the whole organisation.

-Self-management: punctuality and time management, appropriate dress and behavior to the job, overcoming challenges and asking for help when necessary.

-A positive approach: being ready to participate, make suggestions, accept new ideas and constructive criticism, and take responsibility for outcomes.

-Thinking clearly and solving problems: creativity, reflecting on and learning from your own actions, prioritizing, analyzing situations, and developing solutions.

-Using numbers effectively: measuring, recording measurements, calculating, estimating quantities, relating numbers to the job.

-Working together and communicating: co-operating, being assertive, persuading, being responsible to others, speaking clearly to individuals and groups and listening for a response.

-Using language effectively: writing clearly and in a manner appropriate to the job, sorting facts and ideas into a logical order.

-Using IT effectively: operating a computer, both using basic systems and also learning other software as necessary, and using telephones and other technology to communicate.

Course includes:

• Get that job with a smashing CV
• Introduction to Customer Services
• Skills for work and Personal Development - Getting on at work through ICT
• Getting in and Getting on at work through English
• Getting in and Getting on at work through Maths
• Job application forms
• How to look for a job
• Become a self employed
• HMRC, tax, NIC2, NIC4